Last updated: March 12, 2026

At ZeniTCG, we know how important safe and reliable shipping is when ordering sealed trading card products.

We carefully prepare orders to help protect your Pokémon TCG products throughout their journey.

This Shipping & Returns Policy explains how shipping, international delivery, pre-orders, customs, damaged parcels and returns are handled for orders placed through zenitcg.com.

1. Worldwide Shipping

ZeniTCG ships internationally to supported destinations worldwide.

Available countries and shipping methods are displayed during checkout.

We serve collectors across multiple regions, including customers in:

• United States
• Canada
• United Kingdom
• Europe
• United Arab Emirates
• And other supported international destinations

Shipping availability may vary depending on the destination, product and carrier.

2. Shipping Costs

Shipping costs are calculated during checkout based on factors such as:

• Destination country
• Order weight
• Parcel dimensions
• Products ordered
• Selected shipping service

The applicable shipping charge will be displayed before you complete your purchase.

3. Order Processing

Orders are prepared for shipment as quickly as reasonably possible.

Processing times may vary depending on:

• Order volume
• Product availability
• Release periods
• Holidays
• Promotional events
• Pre-order products

Once your order has been dispatched, you will receive shipping confirmation where available.

4. Tracking

Tracking information will be provided when the selected shipping service includes tracking.

Once your parcel has been handed to the carrier, tracking may take some time to become active.

We recommend monitoring your tracking information regularly after dispatch.

5. Delivery Estimates

Any delivery timeframe shown on ZeniTCG is an estimate unless explicitly stated otherwise.

Actual delivery times may vary depending on:

• Destination
• Shipping carrier
• Customs processing
• Weather conditions
• Peak shipping periods
• Local postal networks
• Events outside our reasonable control

For U.S. internet orders, sellers must have a reasonable basis for an advertised shipping timeframe; if no timeframe is stated, the FTC rule generally uses 30 days and requires specific handling when shipment is delayed.

6. International Orders

International orders may pass through customs before delivery.

Customers are responsible for ensuring that the products they purchase may legally be imported into their destination country.

Customs procedures and import requirements vary between countries.

ZeniTCG cannot control the length of time a parcel may spend in customs.

7. Customs Duties, Taxes & Import Fees

International orders may be subject to:

• Customs duties
• Import VAT
• Local sales taxes
• Brokerage fees
• Customs processing fees
• Other government charges

If taxes or duties are collected directly during checkout, this will be shown before payment.

Unless specifically stated as included at checkout, additional import duties, taxes or customs charges imposed by the destination country are the responsibility of the recipient.

These charges are imposed by local authorities or carriers and are not controlled by ZeniTCG.

8. Customs Delays

International parcels may occasionally be held for customs inspection.

Such inspections can result in additional delivery time.

A customs delay does not necessarily mean that a parcel has been lost.

Customers may occasionally be contacted directly by the shipping carrier or customs authority for additional information or payment of applicable charges.

9. Pre-Order Shipping

Products marked Pre-Order are not available for immediate shipment.

The release dates displayed on ZeniTCG are estimates based on information provided by manufacturers, suppliers or distributors.

Release dates may change due to:

• Manufacturer delays
• Distributor delays
• Allocation changes
• Regional release changes
• Import delays
• Customs delays
• Transportation disruptions

Pre-order products will be shipped after our stock has been received and prepared for dispatch.

10. Orders Containing Pre-Order Products

If your order contains both:

In-stock products + Pre-order products

the order may be held until all products are available if they are being shipped together.

If you want currently available products shipped separately from a pre-order, we recommend placing separate orders.

11. Pre-Order Allocations

Some highly anticipated Pokémon TCG releases may be subject to supplier or distributor allocations.

We aim to offer only quantities that we reasonably expect to receive.

However, allocations can occasionally be reduced.

If we are ultimately unable to fulfil your pre-order, the affected item will be cancelled and refunded.

12. Packaging & Protection

We understand that Pokémon TCG products are collectibles and that packaging condition matters.

Orders are packed with care to help protect products during transportation.

Depending on the product and order, protective packaging may include appropriate shipping boxes, internal protection and packing materials.

Our goal is to ensure your products arrive safely and securely.

13. Collector Condition

Trading card products may occasionally have minor imperfections originating from manufacturing or distribution.

These may include:

• Slightly loose shrink wrap
• Small factory marks
• Minor print imperfections
• Slightly uneven seals
• Small surface imperfections
• Minor cardboard imperfections

Unless a product is specifically advertised as collector-grade or perfect condition, minor factory imperfections do not necessarily mean that the product is damaged.

Material shipping damage is handled separately.

14. Damaged Orders

If your order arrives materially damaged, contact us as soon as reasonably possible at:

contact@zenitcg.com

Please include:

• Your order number
• Photos of the shipping box
• Photos of the shipping label
• Photos of the damaged product
• Photos of the internal packaging where relevant

Please keep the original packaging while your request is being reviewed.

Depending on the circumstances, available solutions may include:

• Replacement
• Partial refund
• Full refund
• Another appropriate resolution

Mandatory consumer rights remain unaffected.

15. Missing Items

If an item is missing from your order, contact:

contact@zenitcg.com

Please provide your order number and identify the missing product.

We may review information such as shipping records, parcel weight and order-preparation information before resolving the claim.

If we determine that an item was not supplied, we will provide an appropriate replacement or refund.

16. Incorrect Products

If you receive a product different from the one you ordered, contact us at:

contact@zenitcg.com

Please include:

• Your order number
• A description of the issue
• Photos of the product received

Where ZeniTCG is responsible for sending the incorrect product, we will arrange an appropriate solution.

17. Lost Parcels

If tracking indicates that your parcel may have been lost, please contact us.

We may need to open an investigation with the shipping carrier.

Carrier investigations can take additional time to complete.

Where ZeniTCG remains legally responsible for an undelivered order, we will provide the remedy required by applicable law.

18. Packages Marked as Delivered

If your tracking status shows Delivered but you cannot locate the parcel, please first check:

• Around the delivery location
• With household members
• With neighbors where appropriate
• Any designated safe place
• Your local carrier or delivery office

You should also contact ZeniTCG as soon as possible if the parcel remains missing.

Where appropriate, we may open an investigation with the carrier.

A carrier's delivery scan does not override any mandatory consumer rights that may apply.

19. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your address before completing checkout.

If you notice an error before your order ships, contact:

contact@zenitcg.com

as quickly as possible.

We cannot guarantee that an address can be changed once fulfillment has started.

If a parcel is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if reshipment is requested.

20. Unclaimed or Refused Parcels

If an international parcel is:

• Refused
• Not collected
• Returned because import charges were not paid
• Returned because delivery could not be completed

the parcel may be returned to ZeniTCG.

Once safely returned, we may refund the eligible product value.

Where legally permitted, unrecoverable costs may be deducted, including:

• Original shipping costs
• Return shipping
• Carrier fees
• Customs fees

Mandatory statutory rights remain unaffected.

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Returns

21. Our 14-Day Return Policy

ZeniTCG accepts eligible voluntary return requests made within 14 days of delivery.

To qualify for a voluntary return, the product must generally be:

• Unopened
• Unused
• Factory sealed
• Complete
• In its original packaging
• In substantially the same condition in which it was received

To request a return, contact:

contact@zenitcg.com

Please include your order number and the product you would like to return.

Do not return products before receiving return instructions.

This voluntary policy operates alongside mandatory consumer rights. French online consumers generally have 14 days to exercise their statutory withdrawal right for eligible purchases. Qualifying UK distance-sale customers generally also have 14 days after delivery to notify the seller that they wish to cancel.

22. Sealed TCG Products

Pokémon TCG products can lose significant collectible value once their packaging has been opened.

For voluntary returns, sealed products must generally remain factory sealed and unopened.

This includes products such as:

• Booster Boxes
• Booster Bundles
• Elite Trainer Boxes
• Collection Boxes
• Premium Collections
• Ultra-Premium Collections
• Mini Tins
• Booster Packs
• Blisters
• Japanese Pokémon TCG products
• Other sealed TCG products

Mandatory statutory rights that cannot legally be excluded remain unaffected.

23. Opened Booster Packs

Opened booster packs cannot be returned simply because you are unhappy with the cards pulled.

Pokémon TCG booster packs contain randomized cards.

ZeniTCG does not guarantee:

• A specific card
• A specific rarity
• A chase card
• A specific pull rate
• A minimum number of hits
• A minimum card value

Not receiving the card you wanted does not make a correctly supplied randomized product defective.

This does not affect rights relating to incorrect, counterfeit, defective or legally non-conforming goods.

24. Return Shipping

For voluntary change-of-mind returns, return shipping costs are generally the customer's responsibility.

We strongly recommend using a tracked and insured shipping method, particularly for valuable Pokémon TCG products.

If the return is required because ZeniTCG sent an incorrect, materially damaged or legally non-conforming product, return shipping will be handled in accordance with applicable law.

25. International Returns

For international returns, customers should use appropriate customs documentation identifying the shipment as returned merchandise where applicable.

Customers must not knowingly provide false customs declarations.

For voluntary international returns, any return shipping, customs or carrier costs are generally the customer's responsibility unless applicable law requires otherwise.

26. Return Inspection

All returned products may be inspected before a voluntary refund is approved.

We may check:

• Factory seals
• Product condition
• Original packaging
• Included accessories
• Promotional products
• Whether the returned item matches the product originally supplied

Where permitted by applicable law, a voluntary refund may be refused or reduced if the product has been opened, materially altered or returned in a condition that does not satisfy this policy.

27. Refunds

Approved refunds will normally be issued to the original payment method.

Your bank or payment provider may require additional time before the refund appears in your account.

Where applicable law specifies a refund deadline, we will follow that requirement.

For example, UK rules require refunds for eligible consumer cancellations within the applicable statutory timeframe, generally 14 days after receiving the returned goods or appropriate evidence of return.

28. Original Shipping Charges

Original shipping costs for ordinary voluntary returns are generally non-refundable.

However, where mandatory consumer law requires standard outbound shipping costs to be reimbursed following a statutory cancellation, ZeniTCG will comply.

Optional upgrades such as express or premium shipping may not be refundable beyond the value of the standard delivery option where permitted by law.

29. Promotional Gifts

Some qualifying orders may include a free Pokémon TCG booster pack or another promotional gift.

If the entire qualifying order is voluntarily returned, we may require the promotional gift to be returned as well.

Where applicable, the promotional product should remain unopened.

If the promotional item has not been returned or has been opened, its reasonable value may be deducted from a voluntary refund where legally permitted.

30. Price Changes

Pokémon TCG products are collectibles and their market prices can change quickly.

We do not issue refunds or price adjustments solely because:

• The product price decreased after purchase
• Another retailer later sells the product for less
• The secondary-market price dropped
• The collectible value changed

Similarly, customers will not be charged additional amounts if a product increases in value after their confirmed purchase.

31. Canadian Customers

Canadian customers retain any rights provided under applicable provincial or territorial legislation.

Canadian federal consumer guidance notes that merchants are generally not required to accept ordinary change-of-mind returns unless their policy provides for them, while defective products and provincial rules may create additional rights.

ZeniTCG's voluntary 14-day sealed-product return policy therefore applies in addition to any mandatory Canadian rights that may apply.

32. United States Customers

Our voluntary return conditions apply to U.S. customers alongside applicable federal and state consumer laws.

Shipping promises are also subject to applicable U.S. rules. The FTC requires online sellers to ship within the promised timeframe or, where no timeframe is stated, generally within 30 days, and to appropriately handle qualifying delays.

Applicable state laws may provide additional rights.

33. UK & European Customers

Customers to whom UK, French or other applicable European consumer law applies retain all mandatory rights available to them.

These legal rights take priority where they provide greater protection than our voluntary return policy.

French online purchases generally have a 14-day withdrawal period for eligible transactions. UK distance-selling rules similarly generally provide 14 days after delivery to notify the seller of cancellation.

34. Other International Customers

Customers in other countries, including the United Arab Emirates, retain any mandatory consumer rights applicable to their purchase.

Nothing in this Shipping & Returns Policy is intended to remove or restrict rights that cannot legally be excluded.

35. Contact Us

For questions concerning shipping, tracking, returns, damaged orders or delivery issues, contact:

ZeniTCG Customer Support

Email: contact@zenitcg.com
Website: zenitcg.com