Last updated: March 12, 2026

Welcome to ZeniTCG.

These Terms & Conditions govern your use of zenitcg.com and all purchases made through our online store.

By accessing our website, creating an order, or purchasing from ZeniTCG, you agree to these Terms & Conditions.

Please read them carefully before completing your purchase.

1. About ZeniTCG

ZeniTCG is an independent online retailer specializing in Pokémon Trading Card Game products and collectibles.

ZeniTCG is operated by a French SAS – Société par actions simplifiée.

SIRET: 950 725 515 00015
Email: contact@zenitcg.com
Website: zenitcg.com

We specialize primarily in sealed Pokémon TCG products, English-language products intended for the North American market, Japanese products, international releases, collector products and pre-orders.

2. International Store

ZeniTCG is based in France and serves customers internationally wherever shipping is available at checkout.

Our inventory primarily consists of English-language Pokémon TCG products intended for the U.S. and North American market, alongside selected Japanese and other regional Pokémon TCG products.

The language or regional version of a product will be identified on the relevant product page whenever applicable.

Customers are responsible for checking the product language, edition and regional version before placing an order.

Available shipping destinations may change and are displayed during checkout.

3. Independent Retailer Disclaimer

ZeniTCG is an independent retailer and reseller of trading card game products.

ZeniTCG is not affiliated with, sponsored by, endorsed by, authorized by, or officially connected to The Pokémon Company, The Pokémon Company International, Nintendo, Creatures Inc., GAME FREAK, or any of their subsidiaries, affiliates or related companies.

We independently purchase, retail and resell genuine trading card game products.

All Pokémon names, characters, logos, card artwork, product names, trademarks and related intellectual property are the property of their respective owners.

References to Pokémon, Pokémon TCG products, product names, sets, characters and trademarks on ZeniTCG are used solely for the purpose of accurately identifying and describing the genuine products we independently retail and resell.

No content on zenitcg.com should be interpreted as implying an official partnership, sponsorship, endorsement or affiliation with The Pokémon Company or any related rights holder.

4. Eligibility to Purchase

By placing an order with ZeniTCG, you confirm that you have the legal capacity to enter into a binding purchase contract.

If you are under the legal age required to make online purchases in your country, your order must be placed with the authorization of a parent or legal guardian.

5. Products

ZeniTCG may sell products including, but not limited to:

• Booster Boxes
• Booster Bundles
• Elite Trainer Boxes
• Pokémon Center Elite Trainer Boxes
• Collection Boxes
• Premium Collections
• Ultra-Premium Collections
• Mini Tins
• Booster Blisters
• Promotional Products
• Battle Decks
• Japanese Pokémon TCG Products
• Anniversary Products
• Pre-Order Products
• Sealed Pokémon TCG Collectibles
• Other TCG products and accessories

We make reasonable efforts to ensure that product names, descriptions, photographs and specifications are accurate.

Manufacturers or distributors may occasionally modify:

• Packaging
• Artwork
• Promotional markings
• Booster pack artwork
• Factory wrapping
• Product presentation
• Included designs

Minor differences of this nature do not necessarily mean that a product differs materially from the product ordered.

Unless clearly stated otherwise on the product page, sealed products are sold brand new and factory sealed.

6. Authenticity

ZeniTCG aims to sell genuine trading card game products sourced through suppliers, distributors, retailers or other legitimate market channels.

Products listed as official Pokémon TCG products are sold as genuine products.

We do not knowingly sell counterfeit Pokémon TCG products.

If you believe there is an authenticity issue with a product received from ZeniTCG, contact us immediately at:

contact@zenitcg.com

7. Randomized Booster Products

Pokémon TCG booster packs contain randomized cards.

Purchasing a booster pack, Booster Box, Booster Bundle, Elite Trainer Box, Collection Box, Mini Tin or any other product containing randomized booster packs does not guarantee any specific card, rarity, pull rate or monetary value unless explicitly stated otherwise.

ZeniTCG does not guarantee:

• Specific Pokémon cards
• Illustration Rares
• Special Illustration Rares
• Secret Rares
• Hyper Rares
• Chase cards
• Specific pull ratios
• Specific card values
• A minimum resale value

A correctly supplied and authentic randomized Pokémon TCG product cannot be refunded solely because the customer did not receive the cards or pulls they hoped for.

This does not affect legal rights relating to defective, incorrect or non-conforming goods.

8. Collector Condition

We understand that packaging condition can be important to collectors.

ZeniTCG takes reasonable care when storing, handling and packaging sealed products.

However, unless a product is specifically advertised as being sold in a particular collector-grade condition, we cannot guarantee absolutely flawless outer packaging.

Minor manufacturing or distribution imperfections can include:

• Slightly loose shrink wrap
• Small factory marks
• Minor print imperfections
• Minor surface marks
• Slightly uneven seals
• Small packaging variations
• Minor imperfections to cardboard or plastic packaging

These minor imperfections do not necessarily mean that a sealed product is damaged or defective.

Products materially damaged during shipping are handled separately under our damaged-order procedures.

9. Product Availability

All products are subject to availability.

Adding an item to your cart does not reserve the item.

Inventory may occasionally become unavailable because of:

• High demand
• Inventory discrepancies
• Distributor allocations
• Supplier shortages
• Damaged incoming inventory
• Technical errors
• Unexpected cancellations from suppliers

If ZeniTCG cannot fulfil a product after payment has been received, we will cancel and refund the affected product.

10. Prices

Prices are displayed in the currency selected or shown on the website.

ZeniTCG may change product prices at any time before an order is placed.

Once an order has been successfully placed, the price confirmed during checkout will normally apply.

In the event of an obvious pricing, currency or technical error, ZeniTCG may contact the customer and, where permitted by applicable law, correct or cancel the affected order.

If a paid order is cancelled by ZeniTCG, the affected amount will be refunded.

11. Currency Conversion

ZeniTCG may display prices in different currencies depending on your location or selected currency.

Exchange rates may change.

Your bank, credit-card provider, PayPal, Shop Pay or other payment provider may apply its own:

• Exchange rate
• Foreign transaction fee
• Currency conversion fee

These fees are controlled by the relevant payment provider and are outside ZeniTCG's control.

12. Taxes, Customs & Import Duties

Because ZeniTCG ships internationally, orders may be subject to:

• Import VAT
• Sales taxes
• Customs duties
• Brokerage fees
• Import-processing charges
• Other government charges

Where duties or taxes are collected directly during checkout, this will be indicated before payment.

Unless expressly stated otherwise during checkout, customs duties and import charges imposed by the destination country may be payable by the recipient.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

Customs processing may cause delays outside ZeniTCG's control.

If a parcel is refused because the customer refuses to pay applicable import duties or taxes, any refund may, where legally permitted, be reduced by unrecoverable shipping, customs, carrier or return costs.

13. Placing an Order

Before completing an order, customers should verify:

• Products selected
• Quantities
• Product language
• Product version
• Delivery address
• Billing information
• Shipping method
• Pricing
• Taxes
• Order total

Once payment has been successfully processed, an order confirmation will normally be sent to the email address provided.

An automated order confirmation does not prevent ZeniTCG from cancelling an order where there is a legitimate reason to do so.

14. Order Cancellation by ZeniTCG

ZeniTCG may refuse, review or cancel an order where reasonably necessary, including in cases involving:

• Payment failure
• Suspected fraud
• Unauthorized payment
• Inventory errors
• Obvious pricing errors
• Technical errors
• Abuse of promotional offers
• Attempts to circumvent purchase limits
• Supplier cancellation
• Inability to fulfil the product

Where payment has already been collected for an order cancelled by ZeniTCG, the affected amount will be refunded.

15. Payment

Available payment methods are displayed during checkout.

By providing payment details, you confirm that you are authorized to use the selected payment method.

Orders may be temporarily held for payment or fraud verification.

ZeniTCG may cancel orders flagged as potentially fraudulent or unauthorized where reasonably necessary and legally permitted.

16. Pre-Orders

Products identified as Pre-Order are products offered before their expected release or availability date.

Release dates displayed by ZeniTCG are based on information received from manufacturers, suppliers, retailers or distributors.

Pre-order release dates are estimates and may change.

Possible causes of delays include:

• Manufacturer delays
• Distributor delays
• Regional release changes
• Allocation changes
• Import delays
• Carrier delays
• Customs processing
• Supplier issues

A delayed release does not automatically mean that the product has been cancelled.

ZeniTCG will ship pre-order products once our allocated stock has been received and prepared for dispatch.

If we are ultimately unable to fulfil a pre-order, the affected product will be refunded.

Mandatory cancellation rights available under applicable consumer law remain unaffected.

17. Pre-Order Allocations

Highly demanded Pokémon TCG releases may be subject to distributor or supplier allocations.

Although ZeniTCG aims to only offer quantities we reasonably expect to receive, suppliers may reduce allocations before release.

If an allocation reduction prevents us from fulfilling an order, affected customers will be notified and refunded for products that cannot be supplied.

18. Mixed Pre-Order & In-Stock Orders

If an order contains both pre-order products and currently available products, the order may be held until all products are available where the selected shipping option groups all items into one shipment.

Customers wishing to receive available products immediately should place separate orders where appropriate.

19. Shipping

ZeniTCG ships to supported destinations shown during checkout.

Available:

• Shipping methods
• Shipping costs
• Estimated delivery times

will be displayed before the order is completed.

Customers are responsible for providing a complete and accurate delivery address.

Please carefully verify your shipping address before completing your purchase.

20. Delivery Estimates

Shipping and delivery estimates are provided in good faith based on the information reasonably available to us.

Delivery times may be affected by circumstances including:

• Customs processing
• Carrier delays
• Severe weather
• Holiday periods
• High shipping volumes
• Import procedures
• Events outside our reasonable control

Mandatory delivery protections applicable under the customer's local law remain unaffected.

For U.S. internet orders, FTC rules generally require sellers to have a reasonable basis for the advertised shipping timeframe or, if none is stated, generally to ship within 30 days and appropriately handle delays.

21. Tracking

Tracking information will be provided where the selected shipping method includes tracking.

Tracking may take time to become active after a shipping label is created.

Customers are encouraged to monitor their tracking information after dispatch.

22. Lost Parcels

If you believe your parcel has been lost, please contact:

contact@zenitcg.com

We may need to open an investigation with the relevant shipping carrier before determining the available solution.

Mandatory consumer protections concerning undelivered goods remain unaffected.

23. Damaged Orders

If your parcel arrives materially damaged, contact us as soon as reasonably possible at:

contact@zenitcg.com

Please provide:

• Your order number
• Photographs of the shipping box
• Photographs of the shipping label
• Photographs of the affected product
• Photographs of the internal packaging where relevant

These photographs allow us to evaluate the damage and, where necessary, submit a claim with the shipping carrier.

Requesting photographs does not remove or restrict any mandatory legal rights.

24. Missing or Incorrect Products

If your order contains an incorrect product or is missing an item, contact:

contact@zenitcg.com

Please include your order number and a description of the issue.

Where ZeniTCG has supplied an incorrect or incomplete order, an appropriate remedy will be provided in accordance with applicable law.

25. Returns & Cancellation Rights

Return and cancellation rights may depend on:

• Your country of residence
• Your delivery destination
• The type of product purchased
• The condition of the product
• Applicable mandatory consumer law

Nothing in these Terms is intended to remove any statutory rights that cannot legally be excluded.

Where statutory distance-selling cancellation rights apply, ZeniTCG will respect those rights.

For example, qualifying UK consumers purchasing online generally have the right to notify a seller of cancellation within 14 days after receiving their order.

French consumers purchasing online also generally benefit from a 14-day statutory withdrawal period, subject to legal exceptions.

Where no mandatory change-of-mind right exists, voluntary returns are governed by our Return & Refund Policy.

26. Opened Pokémon TCG Products

Pokémon TCG products can lose significant collectible and resale value once opened.

For voluntary change-of-mind returns, products may be required to remain:

• Factory sealed
• Unopened
• Unused
• Complete
• In their original packaging

Opened booster packs cannot ordinarily be returned simply because the customer is disappointed with the cards pulled.

Where mandatory local consumer law provides greater rights, those rights take priority.

27. Returns of Sealed Collectibles

Removing shrink wrap, breaking factory seals, opening packs or removing included promotional cards and accessories may substantially reduce the value of a Pokémon TCG collectible.

Where applicable law permits, customers may be responsible for diminished value caused by handling a product beyond what is reasonably necessary to inspect it.

28. Refunds

Approved refunds will normally be returned to the original payment method used for the purchase.

Processing times after a refund has been issued depend on the customer's bank or payment provider.

Where mandatory consumer law requires standard original shipping costs to be refunded, ZeniTCG will comply.

Additional charges resulting from optional express or premium shipping methods may not be refundable where applicable law permits.

29. Consumer Rights

Nothing in these Terms & Conditions removes, restricts or replaces consumer protections that cannot legally be excluded.

Because ZeniTCG sells internationally, statutory rights can vary depending on the customer's location.

If mandatory local consumer law gives you greater rights than these Terms, those mandatory rights will apply.

30. United States Customers

Customers located in the United States retain any mandatory consumer protections provided by applicable federal and state law.

For internet merchandise orders, U.S. FTC rules require sellers to have a reasonable basis for promised shipping times. Where no timeframe is specified, the general rule is shipment within 30 days, with specific obligations concerning delays and refunds.

31. United Kingdom Customers

Customers to whom UK consumer law applies retain mandatory protections for online and distance purchases.

For qualifying purchases, consumers generally have 14 days following receipt of their goods to notify the seller that they wish to cancel, followed by the applicable return period.

Nothing in these Terms limits mandatory rights concerning faulty, misdescribed or non-conforming goods.

32. Canadian Customers

Customers located in Canada retain consumer rights arising under applicable federal and provincial or territorial law.

Consumer protections may vary by province or territory.

Canadian federal consumer guidance notes that businesses are not generally required to accept ordinary change-of-mind returns unless their own policy provides for them, while defective products and provincial consumer laws can create additional rights.

33. UAE & Other International Customers

Customers located in the United Arab Emirates and other international destinations retain any mandatory consumer rights that apply to their transactions.

Nothing in these Terms is intended to override local protections that cannot legally be excluded.

34. Promotions & Discount Codes

ZeniTCG may offer promotional discounts, coupon codes or special offers.

Promotions may be subject to conditions including:

• Expiration dates
• Minimum purchase amounts
• Eligible products
• Geographic restrictions
• Customer eligibility
• Limited quantities
• One use per customer or household

Unless expressly stated otherwise, promotional codes cannot be exchanged for cash.

ZeniTCG may refuse or cancel promotional use that appears fraudulent or clearly abusive.

35. Free Gifts & Promotional Boosters

ZeniTCG may occasionally offer free gifts, including free Pokémon TCG booster packs, with qualifying orders.

Promotional gifts are subject to availability.

Unless the promotion specifically identifies a particular set or booster, the booster pack provided may vary depending on available inventory.

Free promotional products:

• Cannot normally be exchanged for cash
• May be limited to one per eligible customer
• May be limited to a customer's first qualifying order
• May change depending on available stock

Where legally permitted, if an entire qualifying order is voluntarily returned, ZeniTCG may require any promotional item received with that order to also be returned.

Mandatory consumer rights remain unaffected.

36. Secondary-Market & Resale Value

Trading card products are collectibles and their secondary-market values may rise or fall significantly.

ZeniTCG does not provide financial, investment or resale-value guarantees.

A product's market price at the time of purchase does not guarantee its future value.

ZeniTCG is not responsible for changes in:

• Secondary-market prices
• Card values
• Sealed-product values
• Collectible demand
• Future availability

37. Intellectual Property

The ZeniTCG name, original website content, original graphics, branding elements and website design may be protected by applicable intellectual-property laws.

All Pokémon names, characters, logos, card designs, artwork, product names, trademarks and related intellectual property remain the property of their respective rights holders.

ZeniTCG does not claim ownership of Pokémon intellectual property.

Our use of product names, images, trademarks and references is intended to identify, describe and sell the genuine trading card products available through our independent store.

As stated above, ZeniTCG is an independent retailer and is not affiliated with, endorsed by, sponsored by or officially connected to The Pokémon Company, The Pokémon Company International, Nintendo, Creatures Inc. or GAME FREAK.

38. Website Use

You may use zenitcg.com for lawful purposes.

You may not:

• Attempt unauthorized access to our systems
• Introduce malicious software
• Interfere with website security
• Use the website for fraudulent activity
• Abuse automated purchasing systems
• Circumvent stated product limits
• Impersonate another person
• Misuse promotional codes or offers

We may restrict access or cancel orders where reasonably necessary to protect our customers, website or business.

39. Website Availability

We aim to keep zenitcg.com available and functioning correctly.

However, the website may occasionally be unavailable due to:

• Maintenance
• Software updates
• Hosting interruptions
• Technical problems
• Security issues
• Events outside our reasonable control

We cannot guarantee uninterrupted access to the website.

40. Errors & Omissions

Despite our efforts, information on zenitcg.com may occasionally contain errors concerning:

• Prices
• Product descriptions
• Product images
• Release dates
• Stock quantities
• Specifications
• Currency conversions

We reserve the right to correct errors when discovered.

Where an error materially affects an existing order, we will contact the customer and provide an appropriate solution.

41. Fraud Prevention

ZeniTCG may use reasonable payment-security and fraud-prevention measures.

Orders may be reviewed or cancelled where there is reasonable evidence of:

• Payment fraud
• Unauthorized card usage
• Unusual purchasing activity
• Multiple accounts used to circumvent purchase limits
• Promotional abuse
• Attempts to exploit website errors

Any measures will be taken subject to applicable law.

42. Limitation of Liability

Nothing in these Terms excludes or restricts liability where doing so would be prohibited by applicable law.

To the extent permitted by law, ZeniTCG will not be responsible for indirect or unforeseeable losses that do not directly result from our breach of these Terms.

ZeniTCG is not responsible for fluctuations in the resale value or secondary-market value of trading card products.

43. Force Majeure

ZeniTCG will not be responsible for delays or failures caused by circumstances outside our reasonable control where applicable law permits such an exemption.

These circumstances may include:

• Natural disasters
• Severe weather
• War or civil unrest
• Government restrictions
• Carrier disruptions
• Customs interruptions
• Strikes
• Major technical outages
• Supplier disruptions
• Distributor disruptions

Mandatory consumer rights remain unaffected.

44. Privacy

Personal information collected through ZeniTCG is processed in accordance with our Privacy Policy and applicable data-protection law.

Our Privacy Policy explains how we collect, use, store and protect personal information.

45. Customer Support

For questions concerning:

• Orders
• Products
• Pre-orders
• Shipping
• Deliveries
• Payments
• Returns
• Damaged products

contact:

ZeniTCG Customer Support
contact@zenitcg.com

We aim to respond as soon as reasonably possible.

46. Complaints

If you experience a problem with ZeniTCG, please contact us first so that we can attempt to resolve the issue directly.

Complaints can be sent to:

contact@zenitcg.com

Please include your order number and a clear description of the issue where applicable.

47. Governing Law

These Terms & Conditions and contracts entered into with ZeniTCG are governed by French law.

However, if you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections that apply under laws that cannot legally be excluded by contract.

48. Disputes

Customers are encouraged to contact ZeniTCG before initiating formal legal proceedings so that we can attempt to resolve the matter directly.

Where a dispute cannot be resolved amicably, jurisdiction and available procedures will be determined according to applicable law.

Nothing in these Terms requires a consumer to waive a mandatory right to bring a claim before a court that has jurisdiction under applicable consumer law.

49. Business & Reseller Customers

Customers purchasing products primarily for commercial resale, professional use or another business purpose may not qualify for all consumer protections described in these Terms.

Separate business-to-business conditions may apply where expressly agreed.

50. Changes to These Terms

ZeniTCG may update these Terms & Conditions from time to time.

The revised version will become effective when published on zenitcg.com unless otherwise stated.

Changes will generally apply to orders placed after the updated version is published.

The Terms applicable to an existing order are generally those in effect at the time that order was placed, subject to mandatory law.

51. Contact

For questions regarding these Terms & Conditions:

ZeniTCG
French SAS
SIRET: 950 725 515 00015

Email: contact@zenitcg.com
Website: zenitcg.com